At PixlPort.store, we strive to provide high-quality digital products and exceptional service. If you are not satisfied with your purchase or encounter any issues, we are here to help. Please review our Refund and Returns Policy to understand your rights and how to proceed.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The product key provided is invalid or non-functional, and all troubleshooting efforts have been unsuccessful.
- The wrong product was delivered due to an error on our part.
- Duplicate purchases made inadvertently.
Refund requests must be made within [Insert Timeframe, e.g., 30 days] of the purchase date.
2. Non-Refundable Products
Refunds are not applicable for:
- Successfully activated digital products.
- Errors caused by user negligence, such as purchasing the wrong product or failing to meet system requirements.
- Products purchased from unauthorized third-party platforms.
3. How to Request a Refund
To initiate a refund request, please contact our support team with the following details:
- Order confirmation or receipt.
- Description of the issue.
- Screenshots or evidence of the problem (if applicable).
Email your request to: [Insert Contact Email]. Our team will respond within [Insert Timeframe, e.g., 48 hours] to resolve your issue.
4. Processing Refunds
Approved refunds will be processed using the original payment method. Please allow [Insert Timeframe, e.g., 5–10 business days] for the refund to reflect in your account, depending on your financial institution.
5. Exchanges
If you receive an incorrect or non-functional product, we may offer a replacement product key. Contact our support team to initiate the exchange process.
6. Contact Us
For any questions or concerns about this Refund and Returns Policy, please reach out to us:
- Email: Contact@Pixlport.store
- Phone: +39 371 6759322
- Address: Via Maestri del Lavoro, 5, 24126 Bergamo BG
Thank you for choosing PixlPort.store. Your satisfaction is our top priority.